Bethany Hospital is a multispecialty hospital and offers the complete range of medical and surgical specialties under one roof, with highly experienced doctors, state-of-the-art infrastructure and diagnostic services.
Yes, we accept insurance patients and encourage you to reach out to our personnel if you have any queries.
Yes, if your TPA is on the panel of our hospital.
Currently online payment facility is only available for video consulting and for all other services you have to pay your bill amount at the hospital.
Yes, we accept all major credit/debit cards.
Yes, The hospital cafeteria is located on the ground floor.
No, parking facility is available for patients in the nearby TMC Parking space.
Our staff are trained to cooperate with patients to make the patient’s overall experience pleasant. If you come across any staff who is not cooperating, please report to the floor supervisor immediately.
You can give your feedback when you are at the hospital or you can write to us at firstname.lastname@example.org
Once you book an appointment you will receive an sms provided you have given your mobile number. If for any reason your doctor is not available on that particular day our customer care team will intimate you by phone prior to the appointment and reschedule your appointment. In case of emergency, please approach our Casualty department.
We have got the best known, qualified and experienced doctors of the city on board with us. However, each consultant has his or her own schedule of availability. We request you to take an appointment prior to visiting us. Book your appointment by calling us at 022-21725100.
No, you will be provided with a Hospital ID card during your first registration. The ID number printed on this ID card will be applicable for all consultations/investigations irrespective of the doctor, at all times.
You shall be guided towards your doctor's OPD room where you will have to await your turn to see the Doctor.
You are required to contact the admission counter where our executives will give you details about various packages, bed categories and other charges. After finalization of the package and bed category, you will be given an IP (in-patient) number. On completion of all the admission formalities, you will be guided to the respective ward/room.
Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.
Patients can make the deposit by cash, debit or credit cards. We do not accept cheques.
Attendants need to vacate the room if the patient is shifted to an ICU.
To minimize crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of discharge
Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.
Transfer to a higher category is based on the availability of beds. The rates of the higher category transferred to will be applicable from the date of the transfer. For surgical procedures, investigations and other diagnostics you will be charged as per the higher category rate only, from the date of admission. In the case of packages, for transfer to a higher category the total difference in the package charge has to be paid before the transfer.
All medicines and consumables are provided by the hospital pharmacy only.
Your discharge summary will be given to you by the nursing staff at the time of the discharge.
NICU stands for Neonatal Intensive Care Unit which is a unit meant to take good care of newborn infants. At Bethany, we have trained and experienced neonatologist and a trained medical team to take good care of newborns, especially ill or premature newborns.
We have well trained medical team available 24x7.
One Bystander is permitted to stay along with the patient during nights.
We have an excellent full-fledged laboratory and imaging services available round the clock to carry out various diagnostic tests/investigations. On reaching the hospital, approach the Front Office and provide your ID/prescription. The staff will guide you to the concerned testing facility.
For all tests/investigations, prior payment must be made at the front office cash counter. Once billing is complete the patient needs to go to the concerned testing facility along with the Doctor’s prescription. The concerned staff will then guide you through the process and, if needed, provide an appointment, if the test cannot be done on the same day. After the tests, all reports will be handed over to you.
If you are an out-patient, then please request your treating doctor to provide you with the required medical report. For all in-patients a discharge summary shall be provided at the time of discharge.
An advance is usually collected at the time of the patient's admission to cover his estimated hospital expenses. The amount depends on the type of treatment/surgery and also the class of Room selected for stay. As part of the process of admission, necessary counselling shall be done where all your doubts shall be settled. Also, the duration and approximate cost of treatment shall be provided.
You can get the details of your patient from the front office or 'Information Counter'. You may also feel free to contact the Security Supervisor who will then guide you
We procure medicines from the company authorized stockists only. We store medicines as per the recommendation of the manufacturer.
Yes, we accept return of medicines, when it is brought in its original sealed container/ strips within one month of purchase with evidence of purchase (Bill) in case OPD/IPD paying patients. Return of medicines not accepted after discharge from the hospital in case of TPA patients.
We procure medicines only from the manufacturer authorized institutional stockists who comply with all requirements of the manufacturers / FDA.
The dispensing of medicines is recorded in the In-patient records and is also stated in the Discharge Summary.
Depending on the severity of symptoms, duration of illness, doctors prescribe relevant tests.
Yes, test reports are made available via email on request.
Recognized or reputed labs do Quality Control check on a daily basis to avoid having wrong test results.
All pathology test requires special reagents and also need to be performed on highly advanced diagnostic machinery to achieve most accurate test results.